1. Service Purpose
PROYA Cosmetics Co., Ltd. is committed to providing customers with professional, efficient and considerate after-sales services. We pay attention to every detail of the customer's use process, aiming to provide customers with a safe and satisfactory after-sales experience.
2. Return and Exchange Policy
1. Within 7 days from the date of receipt of the goods, customers can request a return or exchange if the goods are unused and undamaged.
2. If the product has quality problems or does not match the description, please contact customer service within 48 hours after receiving the goods and provide corresponding proof. We will unconditionally process returns and exchanges for you.
3. When returning or exchanging goods, the goods must be kept in their original packaging, accessories and gifts intact.
3. Warranty Service
1. All products provided by PROYA Cosmetics are entitled to the warranty period prescribed by relevant laws.
2. During the warranty period, if the product fails due to non-human damage under normal use, customers can contact us for repair or replacement.